Health Business

It provides for the best possible Care, Welfare, Safety and SecuritySM of everyone involved in a disruptive incident, irrespective of any individual’s prevailing disability or mental health needs. Thus, the Nonviolent Crisis InterventionSM training programme does not promote pain-based methods for managing aggression, but instead teaches techniques which can reduce the risks associated with physical interventions.

The results speak for themselves - since 1980, more than five million people, including health professionals and carers for the disabled and mentally ill, have participated in CPI’s training programme and acquired the confidence and skills necessary to safely manage hostile behaviour with minimal anxiety and maximum success. Moreover, this 25 years’ plus experience proved invaluable, when CPI served as the only independent training organisation to formally pilot and assess the National Syllabus for Conflict Resolution Training as part of the Expert Trainers’ Group led by the NHS Counter Fraud and Security Management Service.

Unique Strategies
Fundamental to the Nonviolent Crisis InterventionSM training programme are CPI’s unique prevention strategies. Focusing on both verbal and non-verbal communication, these strategies enable staff to use intervention techniques as soon as an individual begins to display signs of anxiety, thereby significantly reducing the likelihood of a violent incident occurring. Should further intervention be necessary, the programme also includes verbal and non-harmful physical intervention methodologies: however, these are advised as a last resort measure only when an individual is presenting a danger to themselves or others.

The Nonviolent Crisis InterventionSM training programme also highlights the importance of “follow-up” (or “postvention”) after an incident. This involves debriefing and documentation, which can illustrate the positive and practical lessons which can be learnt from an incident. And this training is just the start. Via CPI’s Instructor Training Programmes, staff can become fully qualified Certified Instructors, enabling them to share the Nonviolent Crisis InterventionSM training programme with their work colleagues. Furthermore, as in-house trainers, they benefit from an ongoing relationship with CPI experts via freephone consultancy and resources supplied by CPI Instructor Services.

NHS Bespoke Modules
And now, CPI has introduced two new mental healthcare modules in order to complement its proven Nonviolent Crisis InterventionSM training programme. These modules enable CPI to help develop and support mental healthcare providers’ training strategies, and deliver bespoke Nonviolent Crisis InterventionSM training that is fully compliant with the NHS Counter Fraud and Security Management Service’s requirements, and that is specific to work in the mental health environment.

Thus, the new “Reducing Aggression and Violence” module explores theoretical, pathological and environmental explanations for aggression, and how service users can contribute to prevention. Furthermore, the new “Legal Issues and Risk Assessment” module explores individual and organisational responsibilities for legal, ethical and moral frameworks relating to the use of force, and restraint-related risks as outlined in the Bennett Inquiry and NICE guidelines, with a view to participants adopting risk-reduction strategies.

CPI is accredited by the British Institute of Learning Disabilities (BILD) and has been awarded the status of Quality Award Centre by The Institute of Conflict Management (ICM) in recognition of the Nonviolent Crisis InterventionSM training programme’s accord with the Health & Safety Executive’s National Occupational Standards on the management of workplace violence.

Further information:
Crisis Prevention Institute
Atlantic Business Centre, Atlantic Street
Altrincham WA14 5NQ
Tel: 0161 929 9777
Fax: 0161 929 1881
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