Health Business

Quik-Kuf International works in partnership with our clients to find practical and effective solutions to workplace conflict. With the incidents of Health Service Professionals dealing with people who are rude, abusive, hostile, threatening or even violent, becoming more commonplace, both within the working environment and other areas of their lives, the skills to manage these situations are becoming more and more important. We offer effective solutions. Learning to identify the signs and pre-conditions to conflict will help in deciding on courses of action to defuse situations and avoid deterioration and possible harm.

Employers are obliged under Health and Safety Legislation to carry out risk assessments and to ensure their staff receive the necessary training to deal with customers and clients who present a potential threat to their own or others safety.
Our training programmes cover the whole spectrum of dealing with conflict. From endeavouring to prevent the incidents occurring in the first place, to the managing and de-escalation of incidents once they have started. Learning to identify the signs and pre-conditions to conflict will help in deciding on the most appropriate solution.

Training Programmes
All our training programmes can be bespoke or adapted in a manner that will compliment any current training that you offer your staff; or, a more specific programme can be established that will suit your current needs.  A qualified member of our team will conduct a full ‘Training Needs Analysis’, based on the identified staff’s role, to ensure the training programme meets with their needs and requirements. This of course will be done in full liaison with your management team.

Our training is fully risk assessed and covered by comprehensive insurance. The training provided will empower your staff to utilize early avoidance strategies, recognise and deal with threats by understanding the importance of good communication skills and mediate and de-escalate aggression or potential aggression.  If appropriate, ‘defensive’ physical skills can be included into your training programme. This can include ‘softer’ physical skills designed specifically for use around the needs of mental health patients. Your staff will learn the safe but effective way in which these skills could be used.

More importantly, by the end of the training they will understand what they can safely do within the law and the use of ‘reasonable force’ if having to defend themselves. The training could culminate in your staff applying their newfound skills in realistic, fully controlled and safe scenario based role-plays.  We can also offer extensive training in the ‘safe’ use in all the other forms of mechanical restraint on the market.

Training Team
All our trainers are professionals, experienced and have extensive knowledge around the issues of dealing with violence and aggression in the work place. They all have many years involved in training staff such as yours. Our training is safe, controlled, effective but also fun. All our trainers are ‘First Aid at Work’ trained.

Quik-Kuf International Clients include:

• Maidstone and Tunbridge Wells NHS Trust
• British Airways Plc
• Eurostar
• GB Airways
• Accor Hotel Group
• Corus Hotel Group
• Tussauds Group – Thorpe Park and Chessington world of Adventures.
  

Summary
Some benefits of receiving your training from QUIK-KUF INTERNATIONAL include:

• Increased confidence in your staff’s ability to effectively manage a volatile or potentially volatile The skills and knowledge to recognise, mediate and diffuse possible conflict.
• Enhance awareness of verbal and non-verbal communication.
• The integration of conflict management models into everyday working practises, therefore ensuring consistency and reducing the likelihood of unnecessary injuries to your staff.
• Our training will leave your staff with the ability to work safely, effectively and confidently when dealing with a potential problem, leaving you with the additional reassurance that they will be able to comprehensively justify and account for their actions.
  

For further details of our comprehensive training please contact us on:

Quik-Kuf International Limited

Telephone: 01892 527279
Fax: 01892 576527
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www.quik-kuf-international.com