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Ensuring efficient customer interaction
 Altitude uCI (unified Customer Interaction) is an integrated product suite for the multi-channel contact centre. It provides support for inbound and outbound telephony, e-mail, SMS, web chat and co-browsing. These communication channels are supported by an intelligent desktop that handles interaction flows and can display information from other systems and databases to assist agents in handling the interaction accurately and efficiently.
Other features include integrated self-service and intelligent routing applications that can be used to optimise productivity as well as customer experience. The uSupervisor application provides a real time view of the contact centre for managers, and a single point of administration for the system.
Altitude has many years of experience assisting over 700 private and public sector organisations in setting up advanced contact centre operations. In a recent survey, Aberdeen Group found that Altitude customers’ technology utilisation exceeded the ‘best in class’ benchmark in seven out of eight areas, demonstrating the advantages brought by our integrated approach to contact centre automation.
For more information
Altitude Software Ltd
7 Theale Lakes Business Park
Reading, Berkshire
RG7 4GB
Tel: 01189 838 010
E-mail:
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Web: www.altitude.com
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