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Complaint and feedback management solutions
 Since 1992, Charter UK has grown its reputation as a specialist provider of Customer Complaint and Feedback Management software to commercial and public sector organisations.
Our award winning software suite Charter Continuum™ lets companies capture, manage and analyse customer complaints and feedback to deliver an enhanced customer experience, improve service efficiency and drive business improvements.
In the public sector, our software has been implemented by local authorities, government departments, law enforcement agencies and healthcare providers to help them adopt a more customer centric approach to recognising the value of complaints.
For example, we are helping healthcare providers improve the provision and delivery of regional healthcare services by identifying areas for service improvement and those requiring additional resources; demonstrating their commitment to delivering quality services and value for money through the efficient use of resources and funds.
By effectively managing complaints and feedback, our customers can understand what is working and what is not, and gain an insight into how people feel about their services, processes and policies. By understanding the customer base as a community, it allows them to drive change, identify service inefficiencies and prioritise resources to deliver improvements.
For more information
Web: www.charter-uk.com
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