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Connecting strategy, people and process
 By listening, exploring and creating, we offer bespoke holistic solutions which have enriched the customer experience for health contact centres, and improved business performance.
We bring together years of practical contact centre leadership experience, both operationally and from a people management perspective.
We work in partnership with NHS trusts, public and local government departments to train, support and advise through people and performance challenges, ensuring that a tangible return on investment can be measured within agreed timescales.
In taking a holistic approach in all our client partnerships, we ensure that we “match” the culture of our client’s organisation and deliver an improved customer experience that has direct impact on the following:
- Customer and patient feedback
- Reduced complaints
- Increased morale for front facing staff
- Increased efficiency of processes
- Reduced staff turnover
“Connections has allowed us to look over the garden wall at the outside world. We have been able to set a programme in motion, which allows the whole department to improve its customer service skills base and to provide an assessment/coaching programme that allows improvements to be monitored.”
For more information
Cilla McKay, Managing Director:
Connections (Oxford) Ltd
Linden House, 93 High Street
Standlake, Oxford, OX29 7RH
Tel: 01865 301320
Fax: 01865 301329
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www.connectionsoxford.co.uk |
