Health Business

Harding & Yorke are experts in measuring and improving customer experiences and we firmly believe that your patients should be treated as valued customers.
    
We provide a range of services to help you identify how you can provide world class service. Here’s a taster of just a few things we can do to help.  
    
Empathy Measurement and Benchmarking - How it feels to be a customer:

• Empathy Audit: Objective assessment of what the patient/customer experience feels like, including process elements/customer journeys, telephone calls, e-mails, letters and/or face-to-face interactions 
• Patient Interviews: Face-to-face or telephone interviews with existing patients/customers - using   spontaneous open response questions to explore how they feel about you and your brand - and what they'd like to see in the future   
  

Training Solutions: Our Empathy Academy Team has experience within healthcare and are able to bring our workshops to life by sharing their real experiences and solutions.
    
All delegates leave with a clear understanding of how they can practically action their learning from the workshops. Go to our website now for more information on our one-day workshops.
    
Health Business Promotion – Book two places on our workshops and get one place free (quote `Health Business’ when making your booking).

For more information
Harding & Yorke, The Old Stables, Manor Farm, Appleford-on-Thames,
Oxfordshire, OX14 4PA
Tel: 01235 845700
E-mail: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it  
Web:  www.empathy.co.uk