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Helping you improve the patient experience
Harding & Yorke are experts in measuring and improving customer experiences and we firmly believe that your patients should be treated as valued customers. We provide a range of services to help you identify how you can provide world class service. Here’s a taster of just a few things we can do to help. Empathy Measurement and Benchmarking - How it feels to be a customer:
- Empathy Audit: Objective assessment of what the patient/customer experience feels like, including process elements/customer journeys, telephone calls, e-mails, letters and/or face-to-face interactions
- Patient Interviews: Face-to-face or telephone interviews with existing patients/customers - using spontaneous open response questions to explore how they feel about you and your brand - and what they'd like to see in the future
Training Solutions: Our Empathy Academy Team has experience within healthcare and are able to bring our workshops to life by sharing their real experiences and solutions. All delegates leave with a clear understanding of how they can practically action their learning from the workshops. Go to our website now for more information on our one-day workshops. Health Business Promotion – Book two places on our workshops and get one place free (quote `Health Business’ when making your booking).
For more information Harding & Yorke, The Old Stables, Manor Farm, Appleford-on-Thames, Oxfordshire, OX14 4PA Tel: 01235 845700 E-mail:
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Web: www.empathy.co.uk |