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Helping you understand your customer
 ServiceTick is an independent research service that helps you to understand what your customers really think about your products and service. It offers one of the most cost effective methods of obtaining immediate insight and feedback from customers engaging with you through the web, contact centres or branch operations.
ServiceTick exploits web-based and IVR technology to capture customer feedback at the actual point of experience. Knowing how customers feel at the precise moment in time when they’re dealing with your company gives an invaluable level of insight. It also gives you an opportunity to immediately address any issues.
A continuous stream of information is displayed in the ServiceTick online console, which lets you benchmark service levels across brands, distribution channels, products, call center teams or even individuals. The console also contains an alert tool to identify and rescue at-risk customers instantly.
ServiceTick is used by major brands in the UK and has a proven track record of helping companies improve levels of customer service, conversion and retention.
“ServiceTick allows us to capture wonderful insights from our customers in real-time. As a result, the feedback we get from customers feels more honest and is immediately actionable,” says Stephen Doran, director of Innovation at Aviva.
For more information
Tel: 01603 618 326
E-mail
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Web: www.servicetick.com
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