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Dramatically improve call handling skills
 Quickly develop confidence, skills and knowledge; add realism to your training sessions; cut down staff attrition rates; and improve staff retention.
How? PhoneCoach is a range of porrtable role-play equipment that can be used anywhere to enable a trainer to run six simultaneous role-play sessions that are recorded. This is not linked to a telephone system but a completely stand-alone system (like a language lab) that:
- gives delegates the opportunity to hear themselves and give their own feedback
- means trainees make mistakes with you and not with real customers
- identifies positive behaviour and learning gaps
- enables everyone to be involved at the same time
- is invaluable for inductions and ongoing training sessions
- means you can run your training sessions in any room.
Each pair of trainees is recorded and then the call is played back to the pair, or the group. Available to hire or buy.
“PhoneCoach gets new advisors practising calls in a safe way - so they not only develop customer contact skills but also call confidence,” says Andrew Northcott, The Pensions Service.
For more information
21 Kent House
Old Bexley Business Park
21 Bourne Road, Bexley
Kent A5 1LR
E-mail:
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Web: www.phonecoach.com
Tel: 01322 551170
Fax: 01322 556680 |
