Norland is a leading provider of facilities maintenance and support services in the built environment, operating from a strategic network of regional offices throughout the UK and Ireland.

Our dedicated teams of highly trained and experienced staff maintain and enhance the capital assets of major national and global businesses. These range from single floors in multi-occupied buildings to substantial property estates comprising diverse building types and uses.

Since its formation in 1984, Norland has achieved consistent annual growth founded on delivering complete customer satisfaction. We deliver a superior, single-source solution for clients’ property requirements – at any time and in any location. Which is why our clients choose to remain with us, year after year.

Similarly, our staff retention is among the highest in the industry. Norland employees operate in a stimulating, safe and responsible working environment where they are empowered and accountable. Attracting and investing in the best employees enables Norland to be a market leader through ‘Exceptional Service, Exceptional People’.

Our strategy

• To deliver total solutions to meet the needs of our customers in hard services led FM
• To focus on exceptional performance through responsiveness, innovation and delivery
• To sell at a price to deliver customers’ requirements without compromising our quality and standards
• To create an environment where our people are empowered and accountable for their work and actions
• To build on customer and employee loyalty

How we deliver
Norland offers four principal business solutions together with complementary services which can be mixed and matched to fulfil client requirements. These are backed-up by our management and support teams with the skills, expertise and specialist knowledge that are required in a partnership for outstanding service.

The principal solutions, which can be used singly or collectively, are:

• Corporate Services – dedicated site-based teams providing facility maintenance
  for large commercial, industrial and public buildings;
• Critical Environment Services – support and maintenance of ‘mission critical’
  engineering and infrastructure fundamental to a client’s business;
• UK Services – centralised operation of a mobile and responsive multi-skilled
  workforce delivering planned and reactive maintenance;
• Managed Services – using our robust hard services procedures to deliver
  increased levels of control and accountability over all aspects of facilities
  operation and maintenance.

Complementary services include:
Project Services, Energy Matters, ICT Support Solutions and Fabric-Plus

Norland’s exceptional service is built on:

• Highly skilled and motivated staff
• Exceptional standards
• Dedicated supply partners

Norland is committed to maximising clients’ return on investment by managing and enhancing property value while seeking to reduce operating costs. We use our extensive buying power to deliver the best value while embracing the highest quality of service, health, safety and sustainability. All work is undertaken in a transparent and open-book manner, laying the foundation for long-term and mutually beneficial relationships. We have a customer-orientated approach to project delivery and a commitment to teamwork, while remaining focused on the pursuit of innovation and performance excellence.

For more information
www.norlandmanagedservices.co.uk