Language Line Services is the largest provider of face-to-face interpreting services in the UK. The company currently provides over 2,000 public sector organisations with telephone and face-to-face interpreting support and translation services across all regions.
As pioneers of the UK telephone interpreting industry in 1990, Language Line Services has continued to lead the market in the development of language services. Having grown from a small charitable project into a global organisation, Language Line Services is uniquely placed to service the needs of the UK public sector.
Language Line Services takes a consultative approach to working with its’ clients, and has extensive experience of working with organisations to develop high quality interpreting services that meet the needs of service users, whilst maximising the value derived from constrained budgets.
The fundamental service principle under which Language Line Services operates is based on ‘quality at source’. In practice, this involves safeguarding quality standards by ensuring that only the most appropriately qualified and experienced linguists are employed from the start. This approach, coupled with a highly experienced management team and bespoke booking systems, has enabled Language Line Services to consistently achieve the highest fulfilment rates in the industry.
What do Language Line Services offer?
Language Line Services offers face-to-face interpreting services across the UK, market leading telephone interpreting services in more than 200 languages, British Sign Language interpreting, and a comprehensive range of translation and transcription services, with a constant focus on integrity, quality and value.
Language Line Services can provide qualified and security screened linguists across England, Wales and Scotland. British Sign Language interpreters and specialists in other non-spoken communication methods are also available across all regions.
Bookings can be made at any time of the day or night, 365 days a year. Telephone bookings can be made via the UK call centre or assignments can be booked online, by fax or email. Language Line Services has extensive experience of working with the emergency services and is fully accustomed to dealing with urgent requests, and sourcing interpreters within short timescales.
Language Line Services’ face-to-face interpreter provision is also supported by a range of complementary services and systems to improve the customer experience, including:
A dedicated Customer Support team to offer assistance and advice on any aspect of the service
Regionally based Business Managers to help you develop a solution that meets your individual needs
A dedicated Account Manager to manage all queries and conduct regular service reviews
A structured and proven implementation programme to enable performance from day one of the contract
Stringent recruitment and vetting procedures, followed by a comprehensive induction and development programme to ensure that only the most well qualified, experienced and motivated interpreters will attend assignments
Why Language Line Services?
Language Line Services has been providing high quality language solutions to UK emergency services, healthcare trusts, local authorities and other public sector organisations for over twenty years. From this experience, Language Line Services understands the need to provide organisations with a twenty-four hour service which is robust, accessible and adaptable. As such, Language Line Services has developed a strong reputation for providing:
Integrity - Language Line Services believe in consistently delivering services according to the specification agreed with the client, and acting in an accountable and transparent manner at all times. In an increasingly litigious environment, it is essential that buyers of language services are confident that their supplier is undertaking all the quality and security checks that they have agreed to conduct. Language Line Services encourage clients to visit their offices to see the processes that are in place to ensure that all linguists meet the organisation’s strict requirements in this area.
Quality - Language Line Services is fully BS EN ISO9001:2008 certified and the processes associated with this certification cover all aspects of service provision; from the recruitment and performance monitoring of its linguists, to the processes that drive invoicing and customer feedback systems. Language Line Services utilises an exhaustive recruitment and assessment process to ensure the quality of its interpreter resource. This is supported by comprehensive customer support and account management systems and industry-leading technology to ensure on-time delivery.
Value - Language Line Services delivers true value to it’s clients through a combination of competitive pricing, high quality services and exceptional levels of customer service. Innovative saving programmes, cutting edge technology, and the most experienced personnel in the industry come together to offer clients a suite of services that can deliver significant cost savings without compromising on quality.
For more information
Tel: 0800 169 2879
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www.languageline.co.uk
