‘The leading UK event focusing on the design of mental health facilities’
ERS Connect, the leading supplier of Patient Communication Services across all 6 lots under SBS/Caras2, delivers cost optimisation savings and an end to end comprehensive service to support patients along their care pathway – Hybrid Mail/e-letters; Patient Portal; SMS/Auto-Voice/Agent Calls; FFT/Surveys; Post-Discharge; Digital services and much more.
Working solely with the NHS, we deliver a comprehensive range of Patient Services via a single, secure web portal delivering a complete view of any patient along their care pathway.
We deliver demonstrable cost efficiency savings at an average of 450% ROI with identified income savings at an average 100:1.
Using a blended mix of communication services, ERS Connect maximises multiple contact methods to ensure the lowest cost to the NHS to support patient communications – by using escalation channels, we are able to ensure all cohorts are contacted with the optimum method(s), with full service reviews conducted quarterly by a named, dedicated Account Manager.
Our Services include
Our services are designed to maximise Patient attendance and reduce DNA’s either at Outpatient or Pre-Admission stages along the patient pathway.
We deliver proven results.
You can discuss physical NHS smartcards with almost any NHS Trust to instantly get the picture...