ERS Connect

ERS Connect, the leading supplier of Patient Communication Services across all 6 lots under SBS/Caras2, delivers cost optimisation savings and an end to end comprehensive service to support patients along their care pathway – Hybrid Mail/e-letters; Patient Portal; SMS/Auto-Voice/Agent Calls; FFT/Surveys; Post-Discharge; Digital services and much more.

Working solely with the NHS, we deliver a comprehensive range of Patient Services via a single, secure web portal delivering a complete view of any patient along their care pathway.

We deliver demonstrable cost efficiency savings at an average of 450% ROI with identified income savings at an average 100:1.

Using a blended mix of communication services, ERS Connect maximises multiple contact methods to ensure the lowest cost to the NHS to support patient communications – by using escalation channels, we are able to ensure all cohorts are contacted with the optimum method(s), with full service reviews conducted quarterly by a named, dedicated Account Manager.

Our Services include

  • Hybrid Mail & e-Communication services
  • Secure Patient Portal                                                                            
  • Patient appointment reminders
  • Pre-admission screening services
  • Appointment scheduling
  • Patient surveys        
  • Friends and Family Test
  • Post-discharge support
  • Short notice booking and cancellation calls
  • Major incident alerts service
  • Overflow Appointment Booking Services
  • Triage appointment services
  • Partial Booking/Choose & Book

Our services are designed to maximise Patient attendance and reduce DNA’s either at Outpatient or Pre-Admission stages along the patient pathway.  

We deliver proven results.

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