The Forum talks to the North Eastern Ambulance Service about how their customer service stood up to such a major incident
Call centres have improved the work of customer contact within the healthcare sector. Richard Abdy explains how
Katherine Potter discusses some of the innovations that are happening in contact centres in the healthcare industry – using examples from the Forum’s recent Innovation Award finalists
Total Clean has been supplying commercial cleaning services to the NHS, Private Practices and Clinics for over 35 years.
We adopt a collaborative approach with our clients, developing bespoke cleaning solutions to meet the needs of the surgeries and practices we serve.
MGPS Services Ltd are an independent company accredited to ISO 9001:2015 and provide Medical Gas
Northwich’s Victoria Infirmary (VIN) Community Diagnostic Centre (CDC) has enabled more patients
With health sector vacancies at a record high, one NHS trust in Kent is battling back by offering more than 300 fully-paid apprenticeships, from nursing to administrators
The NHS must embrace the agency workforce. During this staffing crisis, recruitment agencies and temps are playing a crucial role in keeping wards open and the wheels of the NHS turning, writes Yerin Seo, senior campaigns advisor at the Recruitment and Employment Confederati